At PhiFinds, we strive for perfection in every "Timeless Find" we create. Because many of our products are personalized specifically for you, please review our policy regarding returns and exchanges:

• Customized & Personalized Products: Items that have been customized with specific names, photos, or bespoke designs (e.g., Customized T-shirts, Engraved Mugs, Name Plates) are final sale. We cannot accept returns or exchanges on these items unless they arrive damaged or defective.

• Non-Customized Items: For standard products (such as non-personalized bags or stationery), we offer a 7-day return policy. Items must be in their original packaging, unused, and in the same condition as received.

• Damaged or Defective Goods: In the rare event that your order arrives damaged (e.g., broken glassware) or with a manufacturing error (e.g., misprinting), please contact us at [Your Email Address] or via WhatsApp at [Your Phone Number] within 48 hours of delivery. Please include your order number and clear photographs of the damage.

• Return Shipping: Customers are responsible for the shipping costs of returning non-defective items. Shipping costs are non-refundable.

• Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 7-10 business days.